Coalition for Community Health Clinics
Website Redesign
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Role

Pro bono consulting project. Collaborating closely with the project manager. Responsibilities included project planning, information architecture design, and user research.

Website planning and redesign to promote and manage a community of health clinics.

The Coalition of Community Health Clinics is a network of fourteen private, non-profit health clinics located throughout Multnomah County. These clinics provide health services to the uninsured and under-served men, women and children in the Portland Metropolitan area. The project focused on designing a new information architecture framework for the Coalition of Community Health Clinics (CCHC) website, and provide planning and design process guidance for development. The design documentation would help the client better understand the website scope and level of funding needed for the completion of the website.

PROCESS
The client had never designed a website, so much of the preliminary work was educating the client on the different parts of the design process and collaborating on a project plan. To define the project requirements, a series of interviews were done with staff from each of the clinics and CCHC. Interview plans and scripts were developed for the different user types—clinicians, support staff, and patients. Dress rehearsals done to train the client team on how to conduct a design research interview. The interviews were completed and the findings summarized as a list of content and feature requirements.

The concept process started with content mapping the existing and new content and features. Once a general content organization was agreed upon, several round of interactive wireframes were created to iterate the organization and navigation approach. A second round of one-on-one interviews was done to test the information architecture concept.

Based on the concept testing the screen types, wireframes and site map were finalized. Planning and budgeting activities started to find the resources to complete the project. The project has yet to be completed.

RESULTS
An information architecture framework that helps the public find affordable healthcare services, improves communication between clinics, and clearly articulates the mission and services, and makes it easier to fund the organization.