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Microsoft HealthVault
UX Strategy and Design
IMAGE TEXT
Role

My role as Senior UX designer, was to define and manage the HealthVault UX strategy, and provide oversight of the product experience across all platforms and touchpoints.

As the only designer on the team, my responsibilities ranged from definition of the service, information architecture, interaction design, visual design, user research, branding, and marketing. I collaborated closely with project management and developers on every aspect of the product development.

Firm

Microsoft HealthVault, Redmond, WA

Transforming a cloud based technology platform into a service that gives people control of their health data.

Microsoft HealthVault is a free cloud-based service that lets people store health information from many sources, access a range of health and fitness apps, upload data from health and fitness devices, and share health information with those they trust.

HealthVault began as a technology platform for developers to build health apps for consumers. Over time, it became clear that users wanted a centralized place to look at all their health data that was collected from various apps and devices. My team focused on improving the user experience of viewing data from connected apps and devices and sharing their data across multiple HealthVault platforms.

PROCESS
As the only designer on the HealthVault team, my focus was to update the HealthVault brand and make the user experience more consistent across all existing and new platforms.

I built relationships with all parts of the team, and worked to show the value of design and research in each aspect of product development. I collaborated closely with project managers and developers to design the user experience, develop new features, and develop a new cross platform app.

I contributed to monthly releases and app development. I also improved the overall user experience through audits, user research, and definition of UX principles. I updated the brand and product identities to align with other Microsoft consumer products, and restructured the user interface to support personalization and improved data analysis.

Key projects included:

  • design of a cross platform app for iPhone, Android, and Windows Phone;
  • redesigned HealthVault web and mobile web sites to improve data entry and analysis;
  • redesign of HealthVault Developers Center.
  • design and implementation of the Windows 8 app;
  • updated mobile current phone apps to better align with Microsoft brand;
  • planning and participating in user research;
  • the redesign of the marketing website, including updating the HealthVault logo and aligning with the Microsoft brand identity.

RESULTS
With each monthly release, HealthVault provided users more options to enter, track, and manage a broad range of health information. PC Magazine gave the service an Editor’s Choice award, and described HealthVault “Microsoft HealthVault is truly a wonderful service for long-term health management.”

Microsoft HealthVault PC Magazine Review, December 19, 2014
http://www.pcmag.com/article2/0,2817,2473749,00.asp